Privacy Policy

Who we are

This website is operated by Aarvoyage Global Exim Pvt. Ltd. (“we”, “us”), a private limited company registered in India, with its registered office at R1/830, 3rd Floor, Katra Bazaar, Tikamgarh, Madhya Pradesh 472001, India. We decide how and why the personal data described in this policy is used.

What we collect

We collect only what we need to answer your enquiry and do business with you.

• Enquiry form: the product you are interested in, your name, email address, mobile number and the details of your requirement.
• Direct contact: whatever you choose to share when you email, call or message us on WhatsApp.
• Technical data: our hosting provider records standard server logs, such as IP address, browser type and the pages requested, to keep the website secure and working.
• Usage statistics: we use Vercel Web Analytics to count page views and see which pages are useful. It does not use cookies and does not identify individual visitors.

How we use it

We do not sell your personal data, and we do not add you to marketing lists unless you ask us to.

• To reply to your enquiry and prepare quotations.
• To arrange, document and invoice orders, including the export documents a shipment requires.
• To meet our legal, tax and regulatory obligations in India.
• To keep the website secure and understand, in aggregate, how it is used.

Legal basis

We process your data with your consent when you submit an enquiry, to take steps you ask for before entering into a contract, to perform a contract with you, and to comply with legal obligations. Where data protection laws such as India’s Digital Personal Data Protection Act 2023 or the EU and UK GDPR apply, you have the rights set out below.

Who we share it with

We share personal data only with service providers that help us run the website and respond to you, and only for those purposes:

• Vercel Inc., which hosts this website and provides the analytics described above.
• Resend, which delivers enquiry form submissions to our inbox by email.
• Logistics, inspection, banking and government bodies, where a shipment or contract requires it.

If you contact us on WhatsApp, WhatsApp’s own privacy policy also applies to that conversation. Some providers are based outside India, so your data may be processed in other countries under their safeguards.

Cookies

This website does not use advertising or tracking cookies, and our analytics work without cookies. That is why you will not see a cookie banner.

How long we keep it

We keep enquiry details for as long as needed to respond and to manage any business relationship that follows. Records connected to orders, invoices and exports are kept for as long as Indian law requires. When data is no longer needed, we delete it.

Your rights

You can ask us for a copy of the personal data we hold about you, ask us to correct or delete it, or withdraw your consent at any time. Email contact@aarvoyageglobalexim.com and we will respond within 30 days. If you are not satisfied with our response, you may complain to the data protection authority in your country.

Security

The website is served only over encrypted HTTPS connections, and access to enquiry data is limited to the people who need it to respond to you.

Changes to this policy

If we change how we use personal data, we will update this page and the date at the top.